Shipping policy
This Shipping Policy explains how Tinson Design processes, ships, and tracks orders, including delivery time estimates, fees, and customs information.
Company Information (Merchant Details)
This Shipping Policy is issued by:
Company / Brand Name: Tinson Design
Phone: (To be added)
Email: support@tinsondesignofficial.com
Address: Unit C, 11/F., Maxgrand Plaza, 3 Tai Yau Street, San Po Kong, Kln, Hong Kong
Our Shipping Philosophy
Tinson Design is created for real homes and everyday living. To avoid unnecessary warehousing, overstock, and extra emissions, many of our items ship directly from trusted manufacturing partners and global fulfillment centers.
This direct-to-customer approach helps us to:
deliver reliable, well-designed home essentials
keep pricing fair without traditional retail markups
reduce waste and support a more intentional supply chain
Thank you for your patience and understanding as part of this more efficient, lower-waste way of shopping.
- Processing Time & Shipping Fee
We prepare every Tinson Design order with care.
Processing time
Standard processing: 2–4 business days for processing, quality checks, and packaging before shipment
Peak seasons (holidays / New Year): processing may take up to 5 business days
Shipping fee
Flat-rate shipping: $5.99 per order (all destinations)
- Estimated Delivery Times
Because orders may be fulfilled through global partners, delivery times can vary by destination. The estimates below are not guaranteed delivery dates.
Region Estimated Delivery Time
United States 10–15 business days
Canada / UK / Australia 11–16 business days
Rest of World 15–20 business days
- Order Tracking
When your order ships, you’ll receive a shipping confirmation email with your tracking number (if available).
Please note:
tracking updates may take 1–3 business days to appear after a shipping label is created
if tracking doesn’t update right away, your package may still be moving through the carrier network
- Customs, Duties & Taxes
International orders are shipped DDU (Delivered Duty Unpaid). This means:
any customs fees, duties, or import taxes charged by your country are paid by the customer
Tinson Design isn’t responsible for delays caused by customs inspections/clearance
Customs charges are uncommon for small home/household items, but rules vary by country.
- Order Modifications & Cancellations
We process orders quickly to keep delivery moving.
To request an address change or cancellation, contact support@tinsondesignofficial.com within 12 hours of placing your order.
Once an order enters processing, we may no longer be able to modify or cancel it.
- Lost or Damaged Packages
Your satisfaction matters to us, and we’ll help when issues occur.
Damaged items
If your order arrives damaged, email support@tinsondesignofficial.com within 72 hours of delivery and include clear photos of the item and packaging. After review, we will arrange a free replacement.
Lost in transit
If the carrier confirms your package is lost in transit, we will send a replacement at no additional cost